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Terms & Conditions

  1. All children must be supervised by a responsible adult at all times. Craftea does not accept responsibility for the supervision of children.
  2. Our play space has been designed for children under 7 years old, though we always welcome older children to enjoy the crafts and the space
  3. We only allow food or drink that has been purchased from Craftea to be consumed onsite (unless neuro-divergent or children with severe allergies- and agreed in advance). Baby food is an exception as we do not provide this
  4. We do not allow any food or drink to be consumed in the imagination stations at Craftea.
  5. It is the customers responsibility to notify the team of any allergens that need to be catered for (prior notice is always welcomed).
  6. We are not responsible for any lost or damaged personal properties. Any unclaimed lost property will be donated to a charity of our choice after 30 days.
  7. All play area equipment is maintained, checked, and cleaned by our team on a daily basis, so please use them gently to prevent them from any damages or unremovable stains.
  8. The environmental health inspection team have visited Craftea and there have been no recommendations regarding the stations- they are currently fit and suitable for play. Small accidents and bumps between children will happen as part of an active childhood; we cannot be held responsible for accidents which occur as a result of children playing on the equipment or with our toys. Please be understanding of this and report any accidents, faults, damage or safety concerns to a member of the team.
  9. We do not allow any sharp objects, toys with small parts, pens/crayons or hazardous materials into the play space.
  10. Please encourage kind and gentle play to ensure the safety and enjoyment of all children; parents/guardians are responsible for the behaviour and well-being of the children in their care and must always maintain supervision of their child.
  11. Nappy changing and use of the potty should only be conducted in the toilets and we ask that children aren’t left unattended when using the bathrooms at Craftea.
  12. Please follow any additional instructions or guidelines provided by the team.
  13. We ask that children who are unwell and/or contagious refrain from attending Craftea. We have a generous cancellation policy for our play space (12 hours) to accommodate child sickness.
  14. We reserve the right to refuse entry or remove individuals who do not comply with the play area rules or pose a risk to themselves or others.